Terms & Conditions

Navigation Repair Service BV
Industrieterrein Panningen 35C unit 3, 5981N, Panningen, Nederland
E-mail: info@example.com
CoC: 86641336 | VAT: NL864033163B01
Version: August 11, 2026

Definitions

“NRS”: Navigation Repair Service BV. “Customer”: any party purchasing products/services. “Product”: part/unit (new/used/refurb). “Services”: incl. diagnosis, repair, data/certificate recovery, (de)installation, retrofit/conversion, configuration.

Scope

These terms apply to all quotations, agreements and deliveries by NRS. Deviations only valid if confirmed in writing.

Offer, formation & prices

Quotes/prices and lead times are indicative and depend on diagnosis. Agreement arises upon acceptance (online/written), deposit, submitting a form or delivering goods. Prices: incl. VAT (consumer) / excl. VAT (business), unless stated otherwise.

Diagnosis & consent

NRS may perform diagnosis first. Repair starts only after customer consent based on a quote/offer (email/portal/work order). If repair is not viable, diagnosis and logistics may be charged.

Repair, parts & retrofit

Repairs preferably at component level. Parts may be new/used/refurbished and functionally equivalent or better. For retrofits (e.g. MCU1→MCU2, MCU2→MCU3) possible feature changes and required coding/calibration are explained in advance. External software updates may change functionality; reconfiguration on request (fees apply).

Data, certificates & privacy

No result guarantee for data/certificate recovery; risk of (further) data loss exists. Customer should back up where possible and remove personal data beforehand. Personal data processed per Privacy Policy.

Turnaround & logistics

Lead times are indicative. Delays due to parts, updates, circumstances or force majeure are not attributable. Pack shipments well and state RMA/work order. Shipping at customer’s risk unless agreed otherwise; insured shipping available.

Delivery & acceptance

After repair NRS performs tests. Customer inspects upon receipt/collection. Report visible defects within 48 hours; hidden defects within 14 days of discovery.

Warranty

Repairs: 6 months on the specifically repaired function/part (unless stated otherwise). (Refurbished) parts: 12 months unless agreed otherwise. Exclusions include moisture/fire/impact/improper installation/mods, external software updates/tuning/peripherals, normal wear/cosmetic, issues outside the repaired function. Warranty void with unauthorised (de)installation or continued use causing further damage.

Payment

Default: upon delivery/collection or in advance for shipping. Business: payment term possible (after assessment), default 14 days. Late payment: statutory (commercial) interest + reasonable collection costs. Retention of title: parts remain NRS property until full payment.

Cancellation & no-show

Cancellation after consent but before execution: NRS may charge reasonable preparation and procurement costs. No-show: a fee may apply (reserved time).

Liability

Liability limited to direct damage directly and exclusively caused by an attributable breach, up to the invoice amount of the assignment. No liability for consequential loss (downtime, lost income, data loss, replacement transport). Shipping damage per carrier terms; insurance on request. For internally weakened units customer accepts risk of additional damage when opening/disassembly.

IP & trademarks

Tesla and other brands belong to their holders. NRS is independent and not affiliated with Tesla, Inc. Documents/configurations/reports provided by NRS remain NRS property; use limited to the assignment.

Right of withdrawal (consumer)

Consumer distance purchase: 14-day cooling-off for products (excl.: custom/specified parts, sealed software/media once unsealed, clear signs of use). Services: until start; if consenting to immediate execution within 14 days, the right lapses after full execution; partial execution: proportional fee.

Complaints

Complaints by email or in writing incl. RMA/work order, vehicle/VIN and clear description. NRS confirms and responds within 7 business days.

Force majeure

Force majeure (e.g., outages, fire/water, epidemics, strikes, supply issues, government measures) suspends obligations; after >60 days either party may terminate without damages.

Final provisions

Dutch law. Unless mandatory law dictates otherwise: competent court in Limburg. Invalid clauses will be replaced by valid ones of similar intent. The current version is on the website and available on request.